Effective Friday, June 05, 2009

Billing & Payment

All GESi websites accepts the following methods of payment for purchases:

Credit cards accepted:

·         American Express

·         MasterCard

·         Visa

Other forms of payment:

·         Credit Card Gift Cards*

·         PayPal

·         Company Checks

We do not accept:

·         CODs

·         Layaway plan

·         Money orders

·         Credit Cards issued by banks located outside of the United States  

·         Credit Cards with billing addresses outside of the United States

*Credit Card Gift Cards can only be redeemed for orders less than the full amount available on the gift card. Orders cannot be split between two forms of payment when using a Credit Card Gift Card.

There are no credit card surcharges.

Please be sure to provide the exact name, billing address, and telephone number as they appear on the credit card statement. Incorrect information may cause a delay in the time processing the order. Orders that are shipped to an address other than the billing address listed with the credit card company require an alternate shipping address listed with the credit card company. Applying this requirement may cause a short delay in processing time. This is required for first time purchases only and is used to verify that the cardholder is placing the order. This is for your security. Please note that we will accept credit cards with verifiable account information with the Card Issuer. In the event that the Card Issuer is located outside of U.S., we may not be able to process the order. All transactions are subject to verification for safety and security purposes.

Sales Tax

GESi does not charge sales tax on the purchases outside the state of Washington; however, this is subject to state and local regulations in all 50 states and could change at any time.

Shipping Information

Once an order has been placed, an automated confirmation email that includes the details of the order will be provided. The delivery time of an order is determined by our Processing time (time between ordering the product to the time that the product leaves our warehouse) and the selected Shipping method. The processing time for Air orders (3 Day, 2 Day, Overnight and Overnight Morning) may take up to 24 hours. Most orders received before 12PM PST will ship the same day. Ground orders may take up to 48 hours for us to process. Some orders may require a little longer, depending on availability and location of the warehouse used and on the verification process of your credit card information. You will be notified via email in case such problems arise.

GESI does not process an order on weekends and Holidays. Orders placed over the weekend and on a holiday will be processed the following business day. Orders are shipped via UPS or USPS, or other freight companies.

Shipments to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, Guam, Marshall Islands, Northern Mariana Islands, Samoa and any P.O. boxes are shipped via U.S. Postal Service Priority Mail. 5-Business-Day and 2-Business-Day delivery options are not available. Please allow 5 to 10 business days for delivery.  The delivery time for APO shipping may vary.

Delivery schedules are estimated. Actual delivery times may vary depending on shipping locations. When estimating package delivery time, please allow time for credit approval, address verification and order processing.

International Shipping

Currently, we cannot service orders placed from or shipped to locations outside the U.S.

Back Orders

GESI does not accept back orders at this time. If the product you ordered is unavailable we will inform you via e-mail that we cannot fulfill your order and we will not charge your credit card, or if availability ran out while in shipping process we will refund your credit card and inform you via e-mail.

Warranty

All new products carry the full manufacturer warranty. The Warranty period for used, open box and refurbished products is 30 days from shipping date. Contact us at (425) 895-1773 for warranty information regarding these products. Please ask for warranty coverage information for the item you are interested in prior to placing your order.

Cancellation

Once an order is placed at any GESi website, you cannot make changes. For assistance please call our Customer Service Representatives at 425-895-1773.  Due to the fast processing time we provide, we can only guarantee the cancellation request of your order for the following: Your order is on-hold due to credit card verification or item is not available. Please Note! All times is Pacific Standard Time. There are no charges for cancellations prior to shipping. The customer is held responsible for all shipping charges for orders canceled after shipment.

Returns

All returns must include a Return Merchandise Authorization Number (RMA#). Without this number, we cannot accept the merchandise back to the warehouse.  For assistance please call our Customer Service Representatives at 425-895-1773. You will need to supply us with a detailed explanation for your return, your order number, your name and the description of the item you wish to return.

Please note that all non-defective returns are subject to a 15% restocking fee.

All returns must be made within 30 days from the date the product was delivered. Returns after 30 days will not be accepted.

New Items must be in its original packaging, in new condition with all warranty cards, manuals and accessories that were provided.

The package must be sent back to us with a carrier that can provide a tracking number. This is a must for verification purposes.

Please allow approximately 10 business days for your return to be processed once it has arrived at the warehouse.

If you request a replacement, we will process and ship your replacement after we have received your returned product. We can only provide replacement for the same manufacturer part number as previously ordered. If you want a different item, we suggest that you request for a store credit.

If you request for a store credit, we will provide you with the store credit email 5 to 7 business days after we received the return product from our warehouse. This store credit email can be utilized by placing your order to our sales staff. This will be treated as a new order; and you will therefore have a new order number.

Opened or tampered-with Software is non-returnable.

Some items are non-returnable and returns of certain products need to be made through the manufacturer directly as dictated to us by the manufacturer.

All defective products may be returned within 30 days from date delivered for a replacement or credit. After 30 days from date delivered and product turns out to be defective, please contact the manufacturer for their warranty replacement. Unfortunately after 30 days from date delivered we can no longer accept a product for return even if factory sealed.

All shipping related expense in sending back a defective item is always paid for by the customer. You may choose whichever carrier you prefer as long as they can provide a tracking number. However, GESI will pay for the total shipping expense in sending a replacement product back to the customer; Ground delivery only. If a refund is requested instead of the replacement, we can refund you the cost of the item but not the shipping charges. If part of a product is defective, please return the whole product, including all manuals and accessories, in the original packaging. We do not stock all our items in one location and therefore we need to return the entire defective product to the manufacturer for a complete replacement.

If your package arrived damaged and the shipping company caused it, please refuse the delivery of the package so that it will be returned to us. Please then advise us immediately that you have refused the package. Please call (425) 895-1773 with your original order number after you have refused the package. If you were unable to refuse the delivery, please call the courier company that delivered you the package and ask them to pick up the damage package. Make sure you get a receipt for the pickup. Advise us via phone and provide us with your original order number. When you advise us via email of the damage package, please indicate if you want immediate replacement or refund. For replacement, we can only send you a replacement once the courier company has picked up the damage product. For refund, we will refund your credit card with the full cost of the item after 10 to 14 business days upon receipt by our warehouse. Please note: a damaged product is a product that has physically been damaged during transit. The box is damaged and the product inside is damaged. A defective product is a product that arrived in good order, but fails to operate as the manufacturer intended it to function once installed.

Store Credit

You will receive store credit email from RainierPC.com RMA dept five (5) to seven (7) business days (processing time) after receipt of the product in our warehouse. Once you received your store credit email, you may call 425-895-1773 to place an order. You cannot avail or use the store credit amount if your product has not been received in our warehouse within the 7 business days processing time. We hope these answers to some common concerns are found to be helpful. If you have any other questions, please do not hesitate to contact us, we will be happy to assist you.

Pricing, Typographical Errors, Availability and Specifications on GESI websites and Search Engines Advertising GESI Products

Due to the fast pace of the computer and consumer products industries, prices, specification and availability of products change without prior notice. Due to the volatile nature of the computer industry, product descriptions may not reflect current technical information. Any typographical, photographic or specification error in product, pricing, or offers is subject to correction. We make every effort to provide you with the most accurate, up-to-the-minute information. Despite our best efforts, a small number of items on our web site may be mispriced. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, GESI shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item.

If an item's correct price is higher than our stated price, we will cancel your order and notify you of the price error and order cancellation. You will, of course, have an opportunity to purchase the item at the correct price, if you so wish.

While we make every attempt to verify prices before charging your credit card, GESI shall have the right to refuse or cancel any orders placed on mispriced product whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, GESI shall immediately issue a credit to your credit card account in the amount of the incorrect price.

Although Internet online processing generates an automatic confirmation and response via e-mail, GESI may make changes on pricing, product description, and/or specification, after the confirmation and prior to product shipment. Such changes are intended to cope with situations including, but not limited to, corrections to errors, changing market conditions, discontinuation and/or unavailability of products.

GESI reserves the right to limit and prohibit any sale at its discretion. Proof of purchase and postage may be required for any rebate program.

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